1.1 This page details our Delivery policy.
1.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.
2. Geographical limitations
2.1 We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland. We may not be able to deliver in some of the remotes areas within these regions without extra charge.
2.2 We may from time to time agree to delivery products to other countries and territories.
3. Delivery methods and periods
3.1 Please enter your postcode at the checkout to ensure that we charge the correct amount towards postage and packing. We'll pick the best delivery service for you based on the size and contents of your order.
3.2 We will endeavour to process you order within 24 hours of recieving it. There can be a slight delay during extremely busy periods especially in the run up to Christmas but most orders will be despatched within a few days.
3.3 Please note that we only process orders Monday - Friday and therefore weekend and bank holidays orders can cause slight delays in despatch so please be patient at these times.
3.4 The delivery periods set out in this Section 3 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
3.5 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
4. Delivery charges
4.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.
5. Receipt and signature
5.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
6. Delivery problems
6.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
6.2 In the unfortunate event that your order is damaged during transit we will replace all damaged items without quibble, including glass items, just send us a photo of the damaged items within 3 days of recieving delivery.
6.3 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.
6.4 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.