Warranty Door to Door 60 months
1.Company “Drapaki Rufi Barbara Kosma-Zamarlik” grants 60 months (5 years) guarantee and assumes full responsibility for:
-All screw connections, flanges, struts ceiling
-Defects in covert and overt, which emerged during the guarantee period and are the results of poor workmanship or defective materials used
2.Validity of the guarantee is calculated from the date of shipment and examined under attached to the product warranty card.
3.Upholstery, sisal rope and sisal mat are operation supplies which subject to consumption. Wear and tear can not be the basis of complaints and warranty benefits.
4.The guarantor in the case of the acceptance and recognition of the complaint commints to repair or replace the defective item within up to 7 working days of delivery of the product for repair (Guarantor reserves the possibility of differences in the shades of the used materials).
5.In case of malfunction or damage of the product, immediately send the complaint to the E-mail adress: email@example.com accompanied by a description of the damage and photos of the damage and scan of the warranty card. The initial filing of the complaint can be made by calling: +48.327080333, +48.327080334, +48.783966753.
The sisal rope exchange program for scratching posts
1.On 01.08.2016 r. Company “Scratching posts Rufi Barbara Kosma-Zamarlik” launches free sisal rope exchange program in a period of 36 months from the date of purchasing the scratching post,
2.Damage should be reported by phone or E-mail to a customer service of “Drapaki Rufi Barbara Kosma-Zamarlik” company (after confirmation of acceptance by the office) damaged pole (poles) should be sent to:
3. damaged pole is considered as a completely intersection of a minimum of three coils and their detachment from the pole,
4. Fixed, scrolled pole will be returned to the customer within a maximum of 3 days,
5. Each purchased scraper (scratching post pole) can be submitted for a maximum of twice in 36 months,
6. The company Scratching Rufi Barbara Kosma-Zamarlik reserves the right to terminate a program without giving a reason-justification, but all products purchased during the period of its duration will be covered by it for a period of 36 months from the date of purchase.